Thursday, December 5, 2013

SESB launches operations room to explain subsidy gradualisation on electricity tariff

With the recent announcement of electricity tariff revision, consumers are expected to have questions and complaints pertaining to how they would be affected by the new energy rates.

Some will be directly affected while some (who use 300kWh or less energy) will be indirectly impacted by the expected increase in goods and services costs. Simply put, every consumers will be affected in one way or another.

The question is, how bad could it gets.

One of the critical areas the utility company needs to improve is supply security - how reliable the supply is. Photo: Kayu Madang PMU, by de engineur.

Operations Room for Tariff

Sabah Electricity Sdn Bhd (SESB) has launched an operations room (BGT) to enable the public to get information on the subsidy gradualisation on electricity tariff announced Monday (Dec. 2, 2013).

"The operations room was activated on Dec 2 and is handled by three personnel. It is open Monday to Friday from 8am to 5pm and on Saturday from 8am to 12.30pm. It is closed on Sunday," SESB general manager (distribution) Ahmad Sazree Abd Aziz told reporters in Kota Kinabalu recently.

The public could submit queries and complaints by coming to the operations room on the ground floor of Wisma SESB in Karamunsing or dial toll-free line 1-800-88-4500 or via e-mail

According to Ahmad Sazree, consumers could also surf SESB's website at which has the current electricity bill calculation facility to help consumers plan their power usage.

In short, these are the means of communication on tariff queries:

Call      : 1-800-88-4500 (Tariff Helpdesk)
Fax      : 088-282451
E-Mail  :

TheGreenMechanics: I have sent query to the above given e-mail address ( and am currently waiting for SESB's reply. Let's see.

Source: Bernama


Aminah Ahmad said...

Dear Sir,

Unfortunately we haven't received your email intended to SESB Operation Room for Tariff.

Kindly re-email us on the enquiry at so that we can response accordingly.

Thank you

SESB Tariff HelpDesk Team

de engineur said...

@Aminah Ahmad - thanks for visiting this blog.

I submitted my enquiry at the time this article was posted yesterday and received reply from your Help Desk the same day. Later that day, I received more feedbacks from the relevant departments at SESB informing me that I will be put in the invitation list for roadshow/briefing on the new tariff.

I enquired about 1) Roadshow/briefing, and 2) Explanation on SIT (special industrial tariff)

We are one of the LPCs in Kota Kinabalu and I'd be very interested in attending your briefing.

Hope that will happen soon before the implementation in January 2014.

Thanks, the response was prompt!