Tuesday, June 11, 2013

MCMC must monitor hidden charges by Telcos

What you notice and hear everyday are lucrative offers from the telecommunications service providers. They claim to have the lowest rates and 'best' coverage in the country, but still you hear a lot of disgruntled customers. Why?

Image credit: thrombyair.com

According to NCCC, consumers were not clearly informed of the hidden charges and when they demanded explanation, they were given unsatisfactory answers most of the time. Telcos only addressed the issues once NCCC took them to task.

"We receive between 10 and 15 complaints against telcos daily and most of them are unsubscribed charges, lack of coverage, dropped calls and high data-roaming charges."- National Consumer Complaints Centre (NCCC) deputy director Ravin Karunanidhi

Telcos silent on hidden charges?
The Star, June 10, 2013

The Malaysian Communications and Multimedia Commission (MCMC) has been urged to monitor local telecommunications companies which allegedly made hidden charges to postpaid and prepaid users.

Deputy president of Malaysian Consumers Protection and Welfare Board Dr Lee Nan Sang said as a result, users had to pay a high price, including hidden charges when they did not get good service.

"We have received complaints of bad service (low coverage) for use of the internet, but users have to pay bills monthly.

"When signing up during promotions by telecommunications companies, consumers must ensure that the service received is the same as stated in the contract.

"Coverage should not drop less than one week after signing the contract," he told a press conference here Monday.

Lee said that, on average, the board received about 30 written and verbal complaints on the issue from February until early June.

MCMC should also take serious view of personal data protection because third party knew the number of phone users and send SMS promising great prizes.

"How can a third party get the number and send SMS to users? Some users complained of receiving five to ten SMS from different people daily," he added. - Bernama

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