Monday, March 25, 2013

SESB's advice to complainants

In a bid to reach out to its more than 488,000 customers, SESB has launched its Official Facebook page and Twitter. With this, it is hoped that the general public would not be misled anymore by other facebook pages found on the net.


You can "Talk To Us" anytime but provide full information!

I like the idea of being able to contact the utility company  anytime, anywhere, in whatever way. It's fast and hassle-free.

The following newspaper cutting (Daily Express - Mar 25, 2013), says "they can also channel their complaints through toll-free line or through Talk To Us in SESB's website". I was looking for that particular section in their website and actually found none. But "Contact Us" menu would do the job just fine.

Information is powerful, so they say.


So, for best result, provide as much information as possible when making inquiries through the available channels, with at least the followings:-

  • complainant's name
  • location
  • nature of complaint
  • contact number
  • full description (if space is not an issue)

I don't know about you, but for me, I've tested this out and am now waiting eagerly for some response.


"We want to give our customer the best services. We aim to give the right information, to the right people, at the right time and through the right channels."
- SESB Managing Director, Ir. Abdul Razak Sallim, during the launching of the Official SESB Facebook page.


Read more.

5 comments:

Danny said...

The "Talk To Us" link is located in the bottom left corner grid layout, at the bottom of the page. Along with "Save Energy Programme", "Energy Efficiency Program" and "Electricity FAQ.

But you're right, the "Contact Us" link brings to same page as the "Talk to Us" link anyway.

Hope that helps!

thomas said...

Hope this is a positive move but with a power shortage situation still now overcome,i think there will be lots of complain,hopefully it will be ok with Kubota and Kimanis Power running soon.

de engineur said...

Thanks Danny. Got it.

de engineur said...

Thomas,
Kubota station was supposed to have started full operation on Feb 8, 2013 & no news of that yet, as far as i know.

Kimanis power plant is scheduled to be operational in 2nd quarter of next year & this one looks more promising.

tehr said...

idea yang bagus
harap tindak balas juga akan bagus nanti